Frequently Asked Questions
How do I place order on Sarnyas?
Shopping with us is designed to be fast and hassle-free! To get started, you have two simple options:
- Create an Account Now: Register your Sarnyas account today and dive straight into shopping.
- Register at Checkout: Browse our products first and easily create your account while placing your order.
Need a visual guide? Please refer to the instructional image below for step-by-step directions on how to place an order.
What is the delivery charge on Sarnyas?
Sarnyas does not have a single fixed delivery fee. Shipping charges are calculated dynamically based on:
• Product Weight & Size
• Shipping Location (Inside vs. Outside Dhaka)
• Item Quantity
You can always view the exact shipping cost for your specific order directly on the product page or during the checkout process.
How Do I Track My Order?
Yes. You can easily track your status using the Sarnyas Tracking Tool or by visiting the Sarnyas Help Center.
Track Your Status:
- Use the Sarnyas Tracking Tool
- Visit the Sarnyas Help Center
Does Sarnyas deliver all over Bangladesh?
Yes! We pride ourselves on providing a seamless, efficient, and reliable nationwide delivery service. No matter where you are located, our extensive logistics network and strategic courier partnerships ensure your orders reach your doorstep safely and on time.
FAQ Second Version
What is Free Shipping?
Free shipping is a special offer where you can get your products delivered with zero shipping fees. Sarnyas frequently offers free shipping vouchers and slots during promotional campaigns.
Note: Certain terms and conditions—such as a minimum order amount, specific product categories, or a minimum item count—may apply to free shipping deals. Keep an eye out for Free Shipping banners on our homepage!
How can I track my order and rider information?
You can easily check the real-time status of your package and view delivery details by following these steps:
1. Log in to your account on the Sarnyas app or website.
2. Go to your Account section.
3. Select View All Orders and click on the order you want to track.
4. Once a delivery agent has been assigned and is en route, a Contact button will appear, allowing you to connect with them directly.
Will the delivery agent contact me before arriving?
Yes. Our delivery partners will typically contact you via phone right before arriving at your location to confirm you are available.
Why do I see a "Failed Delivery Attempt" status?
If a delivery attempt fails, don’t worry! We understand that life happens. Our logistics team will try again to ensure you get your package.
| Delivery Attempts | Action Taken |
| 1 to 3 Attempts | Our delivery agents will make up to 3 separate attempts to deliver your items at no extra charge. Subsequent attempts usually happen on the following business day. |
| After 3 Attempts | If all 3 attempts fail, the package will be returned to our warehouse as undeliverable. |
My parcel has been reported missing. What should I do?
Rest assured, Sarnyas protects your purchases. In the rare and unexpected scenario that a package goes missing:
• Prepaid Orders: If your order has already paid for and is confirmed missing before delivery, you will receive a full refund according to the Sarnyas Refund Policy.
• Replacements: If you still wish to receive the items, simply place a new order on the platform while your refund is being processed.